Shipping Policy

Last updated: 12/29/2025

At Orders Free, we facilitate orders placed through third-party e-commerce platforms (Amazon, Flipkart, etc.) by allowing users to search, compare, and auto-order. Since Orders Free is not the direct seller or shipper, shipping and delivery are governed by the respective seller’s policies. This Shipping & Delivery Policy explains how deliveries are managed and what you can expect when ordering via Orders Free.

1. Scope & Applicability

  • This policy applies to all orders placed through Orders Free’s Services, including manual orders, linked accounts, and auto-orders.
  • Actual shipping, courier handling, and delivery timelines are controlled by the partner e-commerce platform and seller.

2. Shipping Responsibility

  • Orders Free does not pack, dispatch, or deliver products. We act as a facilitator for order placement through third-party sellers.
  • Once an order is confirmed, the seller/merchant (e.g., Amazon/Flipkart seller) is responsible for packaging, shipping, and delivering the product.
  • Delivery tracking links and updates are fetched from partner platforms and displayed in your Orders Free account for convenience.

3. Delivery Timelines

Delivery timelines vary depending on product type, seller location, courier service, and delivery address. General guidelines:

Order Type Estimated Delivery Time
Standard Delivery 5–10 business days
Expedited / Prime Delivery (if enabled in linked account) 1–3 business days
Remote Area / Special Delivery 7–14 business days (depending on location)

Note: These are indicative timelines. Actual delivery dates are governed by the seller/courier and will be shown at checkout.

4. Shipping Charges

  • Shipping charges are determined by the seller/e-commerce platform and shown at the time of checkout.
  • Orders Free does not levy additional delivery fees beyond what is shown by the partner platform.
  • Premium users may receive free or discounted delivery as per third-party membership benefits (e.g., Amazon Prime, Flipkart Plus).

5. Order Tracking

  • Once dispatched, you can track your order through Orders Free’s linked account dashboard.
  • Tracking information is fetched directly from seller/courier systems.
  • Delays in updates may occur due to third-party system sync times; Orders Free is not liable for such delays.

6. Failed or Delayed Deliveries

Deliveries may fail or be delayed due to reasons including but not limited to:

  • Incorrect address provided by the user
  • Recipient not available to accept delivery
  • Courier service issues, weather conditions, strikes, or unforeseen events

In such cases, users must contact the respective platform’s customer service (Amazon/Flipkart). Orders Free support may assist in escalation but cannot guarantee resolution.

7. Damaged or Missing Items

  • Any complaints regarding damaged, defective, or missing items must be raised directly with the seller via their platform.
  • Orders Free provides redirection links and assistance but does not handle claims directly.

8. International Shipping

Orders Free does not directly offer international shipping. If a seller provides international shipping, the terms, duties, and customs clearance are governed by the seller and local laws.

9. Liability Disclaimer

Orders Free does not accept responsibility for:

  • Shipping delays or non-delivery caused by courier/seller
  • Incorrect address provided by user
  • Force majeure events (natural disasters, strikes, government restrictions, etc.)

10. Contact & Support

For delivery-related queries:

  • For order status: Refer to the order tracking section within Orders Free or linked partner account.
  • For courier delays/damages: Contact the seller’s platform support (Amazon/Flipkart).
  • For Orders Free wallet/payment issues: Contact support@ordersfree.com

11. Insurance & Protection

Orders placed through Orders Free may be covered by seller insurance policies. For high-value orders (above ₹10,000), we recommend choosing seller insurance options where available. Orders Free is not liable for goods in transit but will assist in claims processing.

12. Special Delivery Instructions

  • Contactless Delivery: Available for all orders with special instructions
  • Scheduled Delivery: Subject to seller and courier capabilities
  • Gift Wrapping: Handled by individual sellers, not Orders Free
  • Bulk Orders: May require special handling and extended delivery times

13. Business Information

Company: Orders Free
Platform: Orders Free
Business Address: Bihar, India
Contact Email: support@ordersfree.com
Customer Support: Monday-Saturday, 9 AM to 6 PM IST
GSTIN: [To be updated after registration]
CIN: [To be updated after company incorporation]

14. Governing Law

This Shipping & Delivery Policy shall be governed by the laws of India. Disputes shall be subject to the jurisdiction of Bihar courts. We comply with Consumer Protection Act 2019 and e-commerce regulations.

Last Updated: November 14, 2025
Policy Version: 1.0